yoohoo
2007-12-16 15:10:24 UTC
Just had to comment on the terrible experience I received while in that
store this week. I've been an occasional visitor browsing the atv's for the
last few years, never taking up anyone's time but just dropping in to have a
5 minute look every 3-4 months. Always noticed no one ever asked if I
needed help but I didn't anyway so it didn't bother me. So they're having a
big sale now and I decided to go ahead and buy one. I did alot of research
on my own and had nothing left but 2 -3 brief questions just to confirm by
choice. So I went in a few mornings ago and after standing around looking
for some help for 20 minutes finally got a guy to 'help' me. First
question, do you have the model I'm interested in stock, the guy
dissappeared for 10 minutes finally came back and said yes. Ok, so I asked
my next question which I thought could be answered on the spot, but the guy
dissappeared for another 10-15 minutes, came back gave me the roughest
answer then before I could ask anything else turned his back and said he'd
get me a quote. So I stood there another 10-15 minutes finally one of the
other guys came along and handed me 'the quote' as he was walking past. So
at first look I could see the quote did not include the Honda Canada
advertised factory discount I was expecting which should have been $3600 but
the guy decided $3200 was enough for me I guess. So I went to find him to
enquire on the difference in factory rebate but he was in an office talking
to another staff member and too busy to help this customer. So I was after
using all my lunch break and more, and couldn't wait any longer for 'help.'
A closer look at my quote revealed the guy wanted to charge me HST on the
prediscount Honda Canada purchase price then reduce my bill by the amount of
his reduced factory discount. A tactic to illegally syphon more cash from
many unawares customers used by many a two-bit used car salesman in their
day. Anyways, so I decided to try calling the other Honda dealers aroung
the province but they are all out of stock and well aware of peoples bad
experiences with the Mount Pearl store. Anyways, so I ended up finding the
atv I want from a dealer in Ontario. Shipped to my door it will still be
about $700 cheaper than Honda One which is a stones throw from my house.
And a pleasurable shopping experience to say the least. This guy in Ontario
told me I'm the third customer he's sending an atv to in St. John's in the
last month because of complaints dealing with the guys at Honda One.
Anyways, I called Honda Canada's customer service and let them know my
experience on the poor service, not honouring the factory discount, and
trying to charge me tax on the prediscounted purchase price.
Vent over, thanks.
store this week. I've been an occasional visitor browsing the atv's for the
last few years, never taking up anyone's time but just dropping in to have a
5 minute look every 3-4 months. Always noticed no one ever asked if I
needed help but I didn't anyway so it didn't bother me. So they're having a
big sale now and I decided to go ahead and buy one. I did alot of research
on my own and had nothing left but 2 -3 brief questions just to confirm by
choice. So I went in a few mornings ago and after standing around looking
for some help for 20 minutes finally got a guy to 'help' me. First
question, do you have the model I'm interested in stock, the guy
dissappeared for 10 minutes finally came back and said yes. Ok, so I asked
my next question which I thought could be answered on the spot, but the guy
dissappeared for another 10-15 minutes, came back gave me the roughest
answer then before I could ask anything else turned his back and said he'd
get me a quote. So I stood there another 10-15 minutes finally one of the
other guys came along and handed me 'the quote' as he was walking past. So
at first look I could see the quote did not include the Honda Canada
advertised factory discount I was expecting which should have been $3600 but
the guy decided $3200 was enough for me I guess. So I went to find him to
enquire on the difference in factory rebate but he was in an office talking
to another staff member and too busy to help this customer. So I was after
using all my lunch break and more, and couldn't wait any longer for 'help.'
A closer look at my quote revealed the guy wanted to charge me HST on the
prediscount Honda Canada purchase price then reduce my bill by the amount of
his reduced factory discount. A tactic to illegally syphon more cash from
many unawares customers used by many a two-bit used car salesman in their
day. Anyways, so I decided to try calling the other Honda dealers aroung
the province but they are all out of stock and well aware of peoples bad
experiences with the Mount Pearl store. Anyways, so I ended up finding the
atv I want from a dealer in Ontario. Shipped to my door it will still be
about $700 cheaper than Honda One which is a stones throw from my house.
And a pleasurable shopping experience to say the least. This guy in Ontario
told me I'm the third customer he's sending an atv to in St. John's in the
last month because of complaints dealing with the guys at Honda One.
Anyways, I called Honda Canada's customer service and let them know my
experience on the poor service, not honouring the factory discount, and
trying to charge me tax on the prediscounted purchase price.
Vent over, thanks.