Post by Bunkers
I agree Mike. Couple of years ago I was shopping for a new bike. Through
reading reviews and talking to people and my own little research projects, I
had it narrowed down to two models at HondaY One, one Kawi.model at Fun and
Fast and two Yamahas at Atlantic Rec. Went into Honda One first because I
rode a Honda 20 years ago and I liked the machine from start to finish.
Walked in and stood in front of some young hon on the desk for about 5 mins.
while she yakked into her phone about such and such and when they went to
the movie with the other such and such and he was such a such and such.
Personal calls while customers wait???? Yeah ok......so finally honey draws
a deep breath ( a singularly riveting display of the tensile strength of
cotton and buttons ) and asks me what she can do for me. Want to talk to a
salesman says I. Ok just one moment, says sweetums and off I go to wander
and drool in the rows of chrome........for about 10 minutes.........no
salesperson.......back I go. Sweetness is now doodling. Not one to stymie
artistic genius in its embryonic phase I stand there, quietly clear my
throat....three or four times. "S'cuz me darlin'" says I again in my most
"I-am-interested-in-buying" voice "but I need to speak with a
sales..........person?" One moment more says sweetness. Finally I spy a
salesman coming into the back of the showroom, heading off somewhere not in
my general direction. I walked up to him and pardoned myself. Asks me what
he can do for me. Says I,. "I'm looking for information and pricing on
______" No problem, the salesfeller says, will get you that right away. He
poofs into an office, and immediately answers a phone, that just started
ringing btw, from another customer. I wait..........I stew........I wonder.
Do these people WANT my money???? I waited another 5 minutes for shit head
to finish his call, and just as he starts out the office door........some
buck-bayman in a pair of green goat boots stops him and asks him for a price
on a "303 rack" for some sort of buck-bayman-ish
he "baugt 'ere las' yeer eh?" This wonder of good salesmanship says "yessir
right away" .....goes back into the office with goat-boy on his heels
(intentional visual effects suggested) and starts leafing through another
parts book. I lost it............ swore loud enough to ruin any slight
chance I had of getting past St. Peter and headed for sweet-pea, who was now
looking at me like I had sprung another head out my left ear or something
and "whispered" loud enough for the crowd in Holy Sepulcre to hear, "Tell
that shit-head over there that I hope he made his quota today, because I'm
not spending a freaking dollar in this dump ever again." Out the door I went
and later that day after completing my last round of negotiations, put a
cool $14,000 on the counter at Atlantic Rec.. Since then I've returned
several times with back-up maintenance and parts business, am considering
trading up to a larger bike, and have no intention of ever buying a bike off
any other dealer in this city. HondaY One was the worst buying experience
I've ever had, followed closely by the arrogance and out right lies of the
City Cycle crowd. But thats another story for another day. I mean I could
understand it if I looked like I was on my last buck, or the place was
booming with customers, or even if buddy-green-boots had wall papered
himself in $20.'s, but here I was, a reasonably properous looking feller
with a burning desire to ride again and a pile of wampum to dedicate to just
that purpose. I wasn't in there tire kicking or mid-life crisis dreaming. I
wanted a friggin bike!!!!!!!!!! I moaned about this to a feller I knew who
worked in their parts department about a year after that while he was
admiring my Yammie and wondering why I didn't give them a chance to sell me
a Wing, and his answer was basically the same. Don't blame the parts guys
for the sales guys being arseholes. Wonder if sweetums is still working
there or is she a budding artist or telemarketer? Customer service? Not at
HondaY One my friend.
Post by mike Post by yoohoo
Just had to comment on the terrible experience I received while in that
store this week. I've been an occasional visitor browsing the atv's for
the last few years, never taking up anyone's time but just dropping in to
have a 5 minute look every 3-4 months. Always noticed no one ever asked
if I needed help but I didn't anyway so it didn't bother me. So they're
having a big sale now and I decided to go ahead and buy one. I did alot
of research on my own and had nothing left but 2 -3 brief questions just
to confirm by choice. So I went in a few mornings ago and after standing
around looking for some help for 20 minutes finally got a guy to 'help'
me. First question, do you have the model I'm interested in stock, the
guy dissappeared for 10 minutes finally came back and said yes. Ok, so I
asked my next question which I thought could be answered on the spot, but
the guy dissappeared for another 10-15 minutes, came back gave me the
roughest answer then before I could ask anything else turned his back and
said he'd get me a quote. So I stood there another 10-15 minutes finally
one of the other guys came along and handed me 'the quote' as he was
walking past. So at first look I could see the quote did not include the
Honda Canada advertised factory discount I was expecting which should
have been $3600 but the guy decided $3200 was enough for me I guess.
I went to find him to enquire on the difference in factory rebate but he
was in an office talking to another staff member and too busy to help
this customer. So I was after using all my lunch break and more, and
couldn't wait any longer for 'help.' A closer look at my quote revealed
the guy wanted to charge me HST on the prediscount Honda Canada purchase
price then reduce my bill by the amount of his reduced factory discount.
A tactic to illegally syphon more cash from many unawares customers used
by many a two-bit used car salesman in their day. Anyways, so I decided
to try calling the other Honda dealers aroung the province but they are
all out of stock and well aware of peoples bad experiences with the Mount
Pearl store. Anyways, so I ended up finding the atv I want from a dealer
in Ontario. Shipped to my door it will still be about $700 cheaper than
Honda One which is a stones throw from my house. And a pleasurable
shopping experience to say the least. This guy in Ontario told me I'm
the third customer he's sending an atv to in St. John's in the last month
because of complaints dealing with the guys at Honda One. Anyways, I
called Honda Canada's customer service and let them know my experience on
the poor service, not honouring the factory discount, and trying to
charge me tax on the prediscounted purchase price.
Vent over, thanks.
Typical from what I have heard about Honda one.
I must also say that the parts department is the Best!
Now if the parts guys were running the sales department we wouldn't be
having this exchange.- Hide quoted text -
- Show quoted text -
why they treated you like a prick.